Terms of Service

These terms cover your use of Contract Kraken. By creating an account you agree to them.

What the service is

Contract Kraken is software for trade contractors: scheduling work, tracking crew licences and continuing education, sending appointment updates, and raising invoices. We provide the software. The work, the customers and the licences are yours.

Your account

You need an account to use the service, and you are responsible for what happens under it — including keeping your password to yourself and making sure the people you invite should have the access you give them.

You must be at least 18 and able to enter a contract on behalf of your business. Everything you enter must be accurate, particularly licence details.

Trials and payment

New accounts start on a free trial. No card is required and nothing is charged during it.

When the trial ends, an account without a paid plan becomes read-only. You keep access to everything already in it — jobs, crew, licences, invoices — but changes stop saving until a plan is chosen. We do this rather than locking you out because your records are yours, and because a technician standing at a customer's gate should not lose the gate code over a billing question.

Paid plans are billed monthly or annually in advance through Stripe. Plans are priced by the number of active people tracked. Fees are non-refundable except where the law requires otherwise. We will give at least 30 days' notice by email before changing prices.

You can cancel at any time from the billing page. Cancellation takes effect at the end of the period you have paid for.

What the compliance engine is, and is not

Contract Kraken evaluates licences and continuing-education records against published regulatory rules, and cites the rule behind every verdict. It is a tool for tracking obligations.

It is not legal advice, and it does not make you compliant. You remain responsible for the licences your business and your crew hold, and for the work you send them to do. Regulations change, published rules are sometimes ambiguous, and our reading of one may be wrong.

Where we have not verified a rule against the issuing board's own publication, we say so rather than presenting it with false confidence. Where we cannot reach a verdict, we report that we cannot, rather than guessing. Treat an unverified or unknown verdict as exactly that.

The service also allows a qualified person to override a refusal and assign someone anyway, recording the reason. That facility exists because sometimes a licence is in hand and simply not yet entered. Using it is your decision and your responsibility.

Text messages

If you switch on text messaging, you are the sender. You are responsible for having your customers' consent, and for complying with the Telephone Consumer Protection Act and any other law that applies to you.

We provide the mechanisms: an opt-out honoured permanently, quiet hours, duplicate suppression, and the required disclosure on the booking form. You must not use the service to send marketing to people who have not agreed to receive it, and you must not attempt to circumvent an opt-out.

Your content

Everything you put into Contract Kraken remains yours. You give us permission to store and process it only so far as is needed to run the service for you.

You can export your data at any time while your account is open. See the privacy policy for how long we keep it afterwards.

What you must not do

• Use the service to break the law, or to help somebody else do so
• Enter licence details you know to be false
• Attempt to reach another account's data, or test our security without asking us first
• Resell or white-label the service without a written agreement
• Overload the service, or use it in a way that degrades it for others

We may suspend an account that does these things. Where the problem is fixable we will say what is wrong first.

Availability

We aim to keep the service running and available, but we do not promise it will never be down. We deploy changes during business hours and there are short interruptions when we do.

Liability

The service is provided as it is. To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost business, and our total liability is limited to what you paid us in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law.

Ending it

You can close your account whenever you like. We can end this agreement with 30 days' notice, or immediately if the account is being used in the ways listed above. If we end it without cause, we refund the unused portion of what you have paid.

Changes

We will update the date at the top when these terms change, and email account holders at least 30 days before a material change takes effect. Continuing to use the service after that means you accept the new terms.

Governing law

These terms are governed by the laws of the State of North Carolina, and disputes belong in the state or federal courts sitting there.

Contact

Contract Kraken
admin@contractkraken.com
(910) 316-7887
Monday to Friday, 8am–5pm Eastern